Enable Calls in Microsoft Teams

Using your Ericsson-LG Enterprise iPECS System

What is


iPECS2Teams is a cloud service that connects Microsoft Teams to any existing or new iPECS Cloud or PBX* phone system. There’s no hardware or software to install and it can be set up in minutes. Now you can bring all users under one collaboration platform by using Microsoft Teams for collaboration, messaging and voice across all devices.

* New or existing iPECS UCP or iPECS eMG-100 supported only

Why customers use


  • Enable calling in Teams without needing any hardware or software.

  • Use your new or existing iPECS Cloud or PBX* phone system, numbers and facilities. No disruption. Any call centre or compliance features stay as they are.

  • Adding more value to your investment by upgrading to these new features

With iPECS2Teams you can deliver a voice solution that combines

Unified Communications & Teams Collaboration

iPECS2Teams brings Microsoft Teams to life

  • Voice enabled collaboration is driving in excess of a 50% increase in collaborative work.
  • 80% of employee time is spent collaborating and 62% connect to meetings using mobile phones.
  • Business goals are more quickly achieved when people enjoy working together.

Preserve the current voice investment

  • Current voice platforms deliver wide-ranging business services to many types of users.

  • Leveraging the current investment to power Office 365 saves on disruptive, costly new infrastructure and services.

  • Making Microsoft Teams integrate with current business processes can multiply the benefits of collaboration and integration.

Simplified IT in the Cloud delivers flexibility

  • Increase working flexibility and efficiency – 72% of workers will be working remotely by 2022.

  • Reduce the number of applications needed for users.

  • Lower support costs and higher productivity.

The iPECS2Teams


Full Team Experience

(Get the best of both worlds)
  • Add calling to teams to increase productivity.

  • Work on desktop and mobile to free your workforce.

  • The native Teams calling experience is familiar to users.

Simple Deployment

(Can be deployed in hours across the globe)
  • Keep your existing phone system* with all the features you rely on.

  • No hardware or software to install.

  • Only need to enable the solution for users and groups that need it.

Enterprise Level Service

(Low risk, non-disruptive, cost effective)
  • Global infrastructure in Microsoft Azure.

  • Around the clock monitoring and support.

  • Enterprise grade encryption and security built-in.


What is supported?

Our MS Teams integration service delivers key voice calling

functionality to Microsoft Teams clients;

  • Make and receive a call

  • Call recording

  • Transfer a call (Note: Unscreened transfer only)

  • Enable/disable DND (Note: Confirmation tone is not provided. After dialling the DND code the call will ring for around 10 seconds and then drop. Once dropped the DND is enabled. Making a second call will disable DND)

  • Pick up a parked call (Note: Parking of calls from a Teams client is not supported)

  • Call stats/reporting

  • Group pickup

  • Call hold (Note: Retrieval from hold can take a few seconds)

Why Teams and iPECS Cloud

Rather than Teams and MS PBXFeatures?

  • iPECS Cloud is based on proven functionality developed over many years and delivered across a secure, reliable network

  • Moving phone systems is a costly and disruptive undertaking that many businesses just cannot justify

Why do customers use iPECS2Teams?

  • Enable calling in Teams without the need for extra software or hardware

  • No disruption – Retain iPECS Cloud and add Teams users when required

  • Simple monthly subscription service you can deploy to selected users

How iPECS2Teams

Integrates with Cloud

Our MS Teams integration service delivers key voice calling functionality to Microsoft Teams clients;